Taming of the Shrew Paper - 1102 Words

12.2.12 Taming of the Shrew Paper Gender roles have normally been dominated by men, with women unwillingly submitting to them. In William Shakespeare’s, The Taming of the Shrew, this idea is presented with the characters Kate and Petruchio. Kate brings about a new attitude of women becoming dominant that is not accepted by Petruchio or the rest of society. Without any support to help her, Kate is unable to keep her own character and conforms to be an obedient wife. In the play Taming of the Shrew, Shakespeare uses the character Kate to display men’s power to break down a woman’s confidence and to portray the patriarchal relationship in marriages of the time. Kate proves to be a dominant and strong woman in the beginning of the†¦show more content†¦Kate loses her dominant nature after she is married and becomes an obedient, loving wife. Some others oppose the idea that Kate is changed for the worse, but rather they believe that she is in a mutual relationship. Henze describes it as, â₠¬Å"That distinction between a practical joke and the comedy very of life is evident... and Kate, who is well-suited for her role as the obedient wife at the end of the play...† (391). Truly, Kate is not â€Å"well-suited† for her role, but is rather forced to become her role. If it were up to her, Kate would continue to live unmarried, but she is instead pushed into marrying Petruchio. Kate learns things from her husband that she later tells other women at his command. After Kate is summoned by Petruchio at her sister Bianca’s wedding, she is asked to repeat what Petruchio has taught her with which she announces, â€Å"To watch the night in storms, the day in cold, / Whilst thou liest warm at home, secure and safe, / And craves no other tribute at thy hands / But love, fair looks, and true obedience - Too little a payment for so great a debt† (Shakespeare 166-70). Despite Kate’s true thoughts on marriage that she exhibits throughout the play, she te lls the other women the things that her husband has asked her to tell. In the end, Petruchio â€Å"wins† with himself being the head of the relationship. He gains what all other men want; an obedient wife who will submit to anything heShow MoreRelated William Shakespeares The Taming of the Shrew Essay3149 Words   |  13 PagesWilliam Shakespeares The Taming of the Shrew Over the past 400 or so years since Shakespeare wrote _The Taming of the Shrew_, many writers, painters, musicians and directors have adapted and reformed this play of control and subjugation into timeless pieces of art. In _10 Things I Hate About You_ and Kiss Me Kate from two very different times in the twentieth century, and paintings of Katherina and Bianca from the late nineteenth century, the creators of these adaptations have chosen to focusRead MoreTaming of the Shrew and Oleanna: Women Supersede Essay2517 Words   |  11 Pagesroles have been challenged and refined over the course of the twentieth century, main characters, Katherina from â€Å"Taming of the Shrew†, and Carol in â€Å"Oleanna†, nonetheless portray the exceptions or even the extremes, of feminine independence and superiority to the norm of patriarchy within not only the household, but within society as well (Traversi 96). In both the â€Å"Taming of the Shrew† by William Shakespeare, and â€Å"Oleanna† by David Mamet, the authors write their female characters to have a powerRead MoreAnalysis Of The Shakespeare s Taming Of The Shrew 1140 Words   |  5 PagesThe following paper is an analysis of Katherine and Bianca in Taming of the Shrew. The two sisters have different ideas about marriage and how women should act. Their roles within TS affect how a reader can perceive the book. Bianca is the obedient well-mannered sister, while Kate is the disobedient shrew. This is how the sisters are portrayed in the opening of the play, but in a turn of events their roles are reversed by the end. This analysis will show how each sister played their role,Read MoreMy paper starts out talking about one of the most well-known playwrights of his time, William1700 Words   |  7 PagesMy paper starts out talking about one of the most well-known playwrights of his time, William Shakespeare, William Shakespeare is known for his well-developed and successful plays. Shakespeare wrote over 37 stories in his life time. Shakespeare’s birth isn’t recorded anywhere. Scholars that have studied Shakespeare have narrowed it down within a three day radius. Back in England were Shakespeare was from they went by a â€Å"Book of Common prayer†, this book was like the Bible of the time period. EveryoneRead MoreFemale Chara cters Of William Shakespeare s Romeo And Juliet2248 Words   |  9 Pagesreaders of today. In this context, this paper analyzes several female characters of Shakespeare’s work by closely examining their actions and lines. The characters analyzed are Ophelia from Hamlet, Cordelia from King Lear, Katherine from The Taming of the Shrew, Goneril from King Lear and Lady Macbeth from Macbeth. Nevertheless, some female protagonists of Shakespeare’s work do not fall in to this category and exceed the limitations of others. Therefore this paper proposes alternative characters suchRead MoreThe Masked Shrew By William Shakespeare1338 Words   |  6 PagesKayla Scannell October 29, 2015 ENGL 427 – Slotkin Analysis Paper The Masked Shrew Christopher Sly introduces the theme that deceptive behavior leads to the misconception of true selves in the induction of Shakespeare’s play The Taming of the Shrew. The drunkard is tricked into believing that he is a lord, complete with a young male page assuming the role of Sly’s wife; believing that his exteriority is his reality. His doting lady emphasizes the concept that women should elevate their husbands toRead MoreReflection Paper on Shakespeare Class1344 Words   |  5 Pages REFLECTION PAPER ON SHAKESPEARE CLASS On that faithful day when I was signing up for the Shakespeare class, I literally did not know what I was getting myself into. I had no clue what Shakespeare works are all about, or even reading his play, let alone his sonnet and the iambic pentameter. It took a while to grasp the concept of it and understand the concept in which Shakespeare was writing his poetry. My expectations for the class was not that much. I just told myself let me get thisRead MoreThe Shrew By William Shakespeare2139 Words   |  9 PagesThis paper will explore the deception of two characters created by Shakespeare in his plays The taming of The Shrew and As You Like it. Changing outwardly from one gender to another is less difficult than changing from one class to another. Sly is the first character, a drunken tinker who suddenly wakes up as a lord, in the play The Taming Of The Shrew. The second character is Rosalind, who changed her name and appearance and became Ganymede in the play As You Like It. Shakespeare is using similarRead More10 Things I Hate About You Essay1210 Words   |  5 Pagesalso a student of nursing, Murray State College. The research and comments in this paper are provided by myself. Correspondence regarding this paper should be addressed to Jami Ross, Student, Murray State College, Ardmore, OK 73401. Contact: ross7230@student.mscok.edu  Abstract This paper will jump into the psychologically significant findings in the movie 10 Things I Hate About You. All research for this paper was conducted using the text required for the fall semester of Developmental PsychologyRead MoreMuch Ado About Nothing - Shakespeare Comedic Elements1797 Words   |  8 Pagesstories that can be classified within the genres comedy, tragedy and history. Proving as relevant today as they were 500 years ago, these stories conform to certain elements that define what genre the story falls under. Comedies such as The Taming of the Shrew and A Midsummer Night’s Dream, Tragedies such as Romeo and Juliet and Hamlet and Histories such as King John and Henry V have all played a relevant role in defining the genres Shakespeare writes by. In particular, Shakespearean comedies hold

Biology 12 Notes Free Essays

The Excretory System †¢Main functions of the excretory system are: oto concentrate wastes and expel them from the body oto regulate fluids and water within the body †¢Most metabolic wastes and toxins are dissolved in the body’s internal environment, so the maintenance of the body fluids is essential for keeping the body free of waste products enabling it to function properly. Excretion in Invertebrates and Non-mammaliam Vertebrates Single celled organisms and simple multicellular organisms produce the same metabolic wastes and toxic compounds as more complex organism †¢However wastes are excreted directly from their cells since they have constant contact with the external environment. †¢The greater challenge for simple organisms is maintaining a fluid balance with their external environment †¢An example is paramecium: If they are not able to maintain a fluid balance they would continuously absorb water from the environment and eventually burst oTo expe l excess water, these protozoans have contractile vacuoles, which pump out water to maintain osmotic balance †¢More complex organisms face different challenges †¢Some invertebrates such as earthworms have excretory organs called matanephridia that expel wastes from the body. We will write a custom essay sample on Biology 12 Notes or any similar topic only for you Order Now oA fluid that serves as both interstitial fluid and bood known as hemolymph flows into a pair of metanphridia. oIons and wastes are reabsorbed from the hemolymph and secreted with water into a saclike organ called the bladder. General Biology Ii Study Guide (Online Class) iframe class="wp-embedded-content" sandbox="allow-scripts" security="restricted" style="position: absolute; clip: rect(1px, 1px, 1px, 1px);" src="https://phdessay.com/general-biology-ii-study-guide-online-class/embed/#?secret=tRpqEUCt0n" data-secret="tRpqEUCt0n" width="500" height="282" title="#8220;General Biology Ii Study Guide (Online Class)#8221; #8212; Free Essays - PhDessay.com" frameborder="0" marginwidth="0" marginheight="0" scrolling="no"/iframe From there, the excess water and waste products are secreted to the external environment through a poke in the side of the worm’s body. †¢Insects like grasshoppers excrete wastes uses a set of organs called malpighian tubules. oThe closed end of the organs are surrounded with hemolymph while open ends empty into intestines. oSubstances, such as uric acid, and potassium and sodium ions are secreted into the tubules. oWhen concentration of the substances increases, water movies osmotically from the hemolymph into the tubule to orm a dilute waste solution and then it travels to the intestine of the insect where the cells reabsorb most of the K+ and Na+ back into hemolymph oWater moves back and forth using osmosis. oUric acid is left behind and forms crystals and is then expelled †¢Terrestrial reptiles and most birds conserve water by excreting nitrogenous wastes in the form of an almost water free paste of uric acid crystals. oIt’s excreted into the cloaca (end o f the digestive system) and removed from the body along with the digestive wastes oThe white substance in bird droppings is uric acid while the darker substance is feces. Those that live in or around salt water take in large quantities of salt and rarely drink fresh water therefore they excrete excess salt through specialized salt glands in the head. oSalt glands remove salts from the blood using active transport. oSalt is secreted to the environment as a water solution oThe concentration of this is two to three times more than that in the body fluids. oSecretion exits through the nostril of birds and lizards and as salty tears from sea turtles and crocodilians. The Human Excretory System All vertebrates used specialized tubules called nephrons to regulate water balance in the body and conduct excretion. †¢They are located in the kidneys which are the major organs of excretory. †¢The kidneys, ureters, bladder, and the urethra together make up the human excretory system. Ki dneys †¢Play a critical role in oRemoving wastes oBalancing blood pH oMaintaining the body’s water balance †¢Mammals have two kidneys on each side of the vertebrate column †¢Human kidneys: o150g oreceives 25% of cardiac output (1. 25 L/min. ) †¢Blood is supplied through renal artery. â€Å"Renal† refers to the kidneys †¢Kidney filters the wastes from the blood and clean blood exits the kidney through the renal veins. †¢Outer layer of the kidney is called the renal cortex †¢Inner layer is called the renal medulla †¢A hollow cavity called the renal pelvis, connects the kidney to the ureter through which the urine passes to the urinary bladder. †¢Once the bladder is full, (300 to 400 mL of urine) the urine exits through the urethra Nephrons †¢Each kidney contains about 1 000 000 nephrons †¢They are the functional unit of a kidney Nephrons are differentiated into regions to perform a serioes of steps †¢One end is the bowman’s capsule which is a small folded structure that encircles a group of blood capillaries, the glomerulus in the cortex †¢The glomerulus performs the first step of filtration of blood to form urine †¢Blood is supplied to the glomerulus by the afferent arteriole and then after being filtered it exits via efferent arteriole and then called into net capillaries called the peritubular capillaries. †¢They carry the urine and allow for reabsorption of essential ions and minerals back into bloodstream. First Steps of Filtration Components of unfiltered blood pass from glomerulus into the bowman’s capsule and enter a proximal convoluted tubule which lies in the cortex †¢The tubule descends into the medulla and forms a u shaped structure called loop of Henle before rising again to form a distal convoluted tubule †¢The distal tubule drains the urine into collecting ducts that lead to renal pelvis and then it is emptied through the ureter to the bladder The Formation of Urine †¢Different sections of the nephron have specialized functions in the formation of urine and conservation of water †¢Urine is hypoosmotic in ammals meaning that water tends to move from urine into the body fluids this is an adaptation that conserves water †¢Three features of nephrons: 1. Conserve nutrients and water 2. Balance salts 3. Concentrate wastes for excretion †¢Urine formation is the result of three interrelated processes: oFiltration: occurs when the body fluids move from the blood into the bowman’s capsule oReabsorption: transfers essential solutes and water from the nephrons back into the blood oSecretion: transfers essential solutes and water from the nephron back into the blood Filtration Urine formation begins in the bowman’s capsule †¢The cells of the bowmans capsule and the capillaries that surround it have a selectively permeable membrane that are wide enough to admit water, ions, small nutrient molecules ( glucose and amino acids), and nitrogenous waste molecules. †¢The high pressure of blood in the glomerule drives the fuid that contrains these molecules and ions into the capsule. Blood cells, platelets and plasma proteins are too large therefore they are retained in capillaries †¢Fluid enters the bowman’s capsule contains only small molecules †¢This is known as filtration Reabsorption †¢The filtered fluid contains urea, water, ions, and other molecules that are in the same concentrations as they are in the blood plasma. †¢The fluid enters the proximal convoluted tubule where reabsorption occurs †¢Water, ions, and nutrients are transferred back via passive and active transport †¢Speclizied ion pumps transport postassium sodium and chlorine from the filtrate into the fluid surrounding the tubule. †¢Active transport proteins in the walls of tubule reabsorb amino acids glucose and other nutrients †¢Urea and other unwanted compounds are not absorbed Microvilli in the inner walls increases surface area that is available for reabsorption of solutes †¢All of the Reabsorption processes make the filtrate hypoosmotic to the interstitial fluid, this causes water to flow out of the tubule and into interstitial fluid by osmosis †¢The movement of water is facilitated by membrane proteins called aquaporins or water channels â⠂¬ ¢They ensure that the maximum amount of water is removed from the tubule during reabsorption †¢The remaining fluid has a high concentration of urea and other wastes moves into the loop of henle. More water is absorbed †¢Then as it goes up the ascending the Na and Cl are out of the tubule †¢Towards the top of the ascending segment ions are moved out by active transport †¢Thus as the fluid flows through the loop og henle water nutrients and ions are conserved and returned to body fluids and urea and other nitrogenous wastes have become concentrated in the filtrate †¢The distal convoluted tubule removes additional water and salts †¢Ore ions and solutes more out of the fluid than into it †¢Amount of urea and other nitrogenous wastes remain the same. Concentrated urea and wastes flow into the collecting ducts which concentrated the urine more †¢Collecting ducts decend from cortex through medulla †¢Permeable to water but not to salt ions â⠂¬ ¢Concentration of solutes increases with depth as fluid decends into the medulla Secretion †¢Removal of waste products from blood and fluids †¢Wastes are secreted at several points †¢Some wastes are secreted rom interstitial fluid into proximal convoluted tubule †¢H+ ions are actively secreted and the products of detoxified poisons from liver are passively secreted †¢Ammonia secreted into the tubule Secretion of H+ ions into the filtrate helps to balance the acidity that is generated constantly †¢hormones triggered by changes in salt concentrations vary the amounts of K+ and H+ secreted †¢if acidity rises the excess H+ ions are secreted into collecting ducts and excreted †¢when urine reaches the bottom of the collecting ducts it is roughly 4x as concentrate †¢urine flows into the renal pelvis through the ureters and into the bladder Kidney Disease must function properly to maintain water balance and homeostasis †¢they are affected by disease or injury in other parts of the body because in contact with blood and wastes from everywhere †¢break down of kidney can impact any organ †¢urinalysis: contents of urine are analyzed for traces of metabolites and molecules that result from disease †¢diabetes mellitus: is caused by insufficient secretion of insulin causes blood sugar level to rise †¢it can be detected in urinalysis †¢kidney stone re an affliction of E. S. caused by the buildup of mineral solutes such as oxalates phosphates and carbonates. These combine with calcium to produce crystals that accumulate and form stones the can cause pain because they are sharp stones †¢Broken up by high energy sound waves in process called extracorporeal shoch wave lithotripsy ESWL †¢Also can be removed by uteroscope or surgery †¢Loss of kidney function requires the use of dialysis †¢In dialysis blood is run through filtering machine and the loss of kidney function results to need of kidney transplant ? Definitions 1. Contractile Vacuole: A structure in a single-celled organism that maintains osmotic equilibrium by pumping excess fluid out of the cell. . Metanephridium: An excretory organ in some invertebrates that is used to reabsorb and eliminate wastes 3. Malpighian Tubule: the main organ of exretion in insects, which is used to carry wastes to the intestines 4. Nephron: the tiny functional unit of the kidney that filters wastes from the blood 5. Bowman’s Capsule: a small folded structure in the human kidney that encircles the glomerulus 6. Glomerulus: a network of capillaries within the Bowman’s capsule that perform the first step in the filtration of blood 7. Afferent arteriole: A vessel that supplies blood to the nephrons in the human kidneys Read also Lab 2 Biology 8. Efferent arteriole: A vessel that carries blood from the nephrons in the human kidneys 9. Peritubular Capillaries: a net of capillaries in the nephrons that reabsorb essential ions and minerals from filtered blood 10. Proximal convoluted tubule: the duct portion of a nephron that connects the bowman’s capsule to the loop of Henle 11. Loop of Henle: the U-shaped part of the duct that connects the proximal convoluted tubule to the distal convoluted tubule 12. Distal convoluted tubule: the duct portion of a nephron that connects the loop of Henle to the ducts that lead to the renal pelvis 13. Filtration: the process in which blood and fluid pass through a selectively permeable membrane 14. Reabsorption: the transfer of water, ions, and nutrients back to the interstitial fluid via passive and active transport 15. Aquaporin: a membrane protein that passively transports water molecules 16. Secretion: the removal of waste materials from the blood and intercellular fluid How to cite Biology 12 Notes, Papers

Operations Management Analysis

Questions: 1. Describe the organisation. Keep the description brief but make sure that the reader can clearly understand what the organisation does and the organisational context. 2. Describe the process and include its process map. Again, keep this brief but ensure the reader understands what the process is, how it affects the organisations overall performance, and how it is currently designed. Lastly, provide a high-level process map if the process is large. 3. Evaluate the process current performance in terms of all five performance objectives. Given the organisations strategy and needs, identify and discuss the performance objective or objectives that need to be improved. 4. Analyse the process and provide recommendations on how it can be improved in terms of the identified operations performance objective (or objectives). If your recommendations include the reconfiguration of the process, make sure to include the new optimised process map.Important Assignment Instructions. Answers: In case the employee is unable to process the customers requests, in that case the employee is referred to another employee until the request has been resolved. The first process deals with attending the customer coming in the bank and finding of the appropriate officer to handle the queries. The process is followed by classification of the customer based on the purpose and the nature of product demanded by the customer. The customer is dealt with based on the profile of the customer. The next process deals with winning opportunities to meet a series of targets predefined by the customer requirements. The bank needs to verify the portfolio details in accordance with the various policies of the bank before attending the customer. The policy formalization of the process begins with approval of finance or a credit policy by bank personnel. The incident resolution is carried out by reporting to the relevant bank employee until the issue has been resolved. The telephonic procedure is asso ciated to a bank when a customer asks to enquire about a service via phone. The authorized person need to attend the call or the call is transferred to the designated personnel. The protocol approval process begins with the time when a different company partners with the bank. A protocol needs to fulfill in order to start the operation with the company. The various process of the ANZ bank have been selected on the frequency of the occurrence. All the processes listed have been represented graphically by using the modeling technique used before. The following figure represents the sub model which is related to the information request or risk advice. The process model shown below shows the activities of the client and the bank asses about the service ordered by the customer. In case the customer needs service (Box operation or process) then his/her requirement needs to be served by the designated banking personnel. In case the customer does not need process operation then the requirem ent need to serve according to the customer type. This model shows the treatment which ANZ bank does for general type of transaction and for a special type of service. Introduction The organization selected for the purpose of this study is Australia and New Zealand Banking Group. The company was founded in the year 1835 with its headquarter in Melbourne, Australia. ANZ bank with its market capitalization of $ 71.84 Billion and enterprise value of $ 79.71 Billion is the fourth largest bank in the country. The bank has total 1337 number of branches globally. ANZ along with its subsidiaries deals in various financial and banking services for small business, corporate and various institutional clientss based in Australia, New Zealand and Asia Pacific. The retail products of the company include housing loans for a single owner or for commercial purposes, personal loans to individuals, transaction banking, credit cards, merchant services and cash management accounts. The bank is also known for offering corporate banking products to large multinationals and private companies. The bank is also known for providing financial services to agri-business, small and medium si zed business owners, vehicle loans and equipment finance products. The bank also provides solution for working capital assessment and liquid assets, which includes documentary trade, financing of supply chain services, trade finance, wealth solutions and debt capital. It also provides several solutions related to superannuation, life insurance, mortgage services and CASA services. (Schumacher 2015). In terms of sustainability index the company ranks one, in the year 2008. The Asia Pacific groups of the bank have proved to be aggressive in expanding itself into the emerging markets such as China, Indonesia and Vietnam. In the year 2005 the bank formed a strategic merger with Sacombank with an acquisition percentage of 10%. Hence the company needs to deals with lot of processes in order to operate in the country. This report shows a detailed analysis of the various banking operations through process mapping and performance objectives. (In.finance.yahoo.com. 2016). Process mapping of Australia and New Zealand Banking Group According to Patakova et al. (2013), process is considered as the basic unit of importance. The operations manager is involved in specifying the configuration of the process and the requirements for the operating of the firm. A deeper understanding of the process becomes crucial for the company for an efficient management practice. This further implies the understanding of how the various processes are in line with the performance objectives of the company as the aforementioned criteria plays an important role in the mapping of processes that exists within a large company like ANZ bank. Once the relationship has been established the various processes can be mapped in order to know about the optimum performance and productivity of the bank (Brandon-Jones et al.2012). As the business process defines the system the formulation of Business process modeling is a critical task, because of the difficulties involved in collection of the information for the continuous improvement. The methodology of the designing of the process mapping of the ANZ bank involves the following steps: The first step is to identify the individual linked to ANZ bank. The individual linked are further identified in accordance with the organizational chart of the company. The second step of data collection process involves interviewing the people who are linked to organizational chart. The next step is the identification of the processes for the bank and the modeling team, and preparing an outline of the process map. Having identified and implementing the modeling process, it is important to identify the appropriate individuals in order to obtain the information related to each process. It is crucial for the management to identify the suitable modeling tool which will ensure accurate interpretation of the situation which relate3s to the study of Business process modeling. The next important step is to develop the business process models which have been developed in the chosen technique for the identification of the suitable model. The process modeling needs to be further validated and corrected during the BPM modeling. This step is important in order to generate a more robust model by utilizing the knowledge of the banking staff. These further correspond to the validations of the appropriate steps undertaken for the correctional decisions. The next step is to identify the relevant aspects which must be considered highlighting the business process mapping in relation to the busine4ss proce4ss diagram. This step is often defined as the final step for finding the relevant aspects which directly relates to the business process environment requirements and proposal framed for the model. The last step is to set out the proposal which may be established for the improvement process of the model. Thus process is mainly executed in the analytical level or at the stage of redesigning (Beuth et al. 2013). The key processes within the bank are associated with various activities carried out by the bank. The activity selected for the purpose of business modeling involves customer service (PCS), customer acceptance (PCA), treatment of customer (TOC), bank winning (CWA), bank acceptance (BCA), formalization of the policy (FOP), resolutions of incidence (ROI), telephonic feedback (TOF), preparation and analysis of protocol (PPA) and approval of protocol (AOP) (Ghattas et al. 2014). The process shown above clearly states recommendation of the proposal to the customer to approval of the disbursement of loan. The process map clearly states the various stages involved in the risk advice. The requesting of the information process also involves situational study giving both optimistic and pessimistic outcome of the exception being fulfilled and the outcomes of change to the new guarantees. If the exception of the customer is fulfilled then the request of the customer will be approved and the loan will be further forwarded for signing of the mortgage until the transaction has been finalized. In case it is not accepted then it needs to go through the process whether the change to new guarantees are accepted. The final process of the mapping deals with situational analysis (Windisch et al. 2013). An important component which may be considered along with above diagram refers to appraisal and simple note requesting. After the retrieval process the information is entered to the proposal system. In case the situation study is approved a mail may be sent to agency notifying about the transaction process. The present process mapping of two situations shows the efficiency of the management of the overall performance of the organization. It can be seen that the bank is able to take corrective steps for making sure that the service of the issues related to the customer is handled by the appropriate banking personnel. The risk advice model suggests the various steps that the bank takes on the basis of situational analysis (Thursky et al. 2014) Evaluation of present performance on the basis of five performance objectives According to Elgazzar et al.(2012), the five performance forms an integral part of the designing process. The analysis and process design will depend on evaluating the performance with individual relevant objective if the company and making an attempt to improve the present performance. The five performance objectives of Australia and New Zealand Banking Group have been shown below as follows: Performance Objective Present Situation Key Performance indicators Quality According to CEO Mike Smith the bank has shown a lot of potential in the credit cycle which has a direct impact on the profit and dividends of the company. The bank has been able to defend the quality by writing off $990 billion which the bank took as impairment charges. Market capital of the bank (71.96 B) Enterprise Value (79.71B) Profit margin (34.38%) Operating Cash flow (13.55 B) Total Debt (214.99 B) Speed The bank ensures a fast bank to bank payment through SWIFT MT 200 series. The counter payments are settled with Real time gross settlement (RTGS) in case a transaction has to be performed with some other bank. Time take for payment settlement Time taken for documentation and loan processing Time taken for loan disbursement Time taken for remittance of cheques Dependability Although the bank can be trusted for most of its deposit and advance activities in the recent time the bank has been dealing with several issues relating to dependability of the services. In the year 2014 the bank has faced allegations for funding a loan in sugar plantation of Cambodia that engaged child labour, land grabs by military and faced food shortages. In the year 2016 the bank has been alleged for manipulation of the benchmarking of inter-bank interest rates within the country. Charging accurate processing fees Granting credit in fair projects Cost The cost involved in applying for various services of the bank such as electronic credit, charge and debit card processing of ANZ bank has been observed to be high than its competitors such as National Australia Bank. The internet banking fees of the bank is also high in compared to the other banks. (ANZ Access Advantage - Unlimited transactions | ANZ 2016). Personal account fees and charge General banking charges Internet banking fees and charges Cost involved in issuing, replacement and repurchase of the cheques. Annual fees on credit cards. Flexibility The bank offers flexibility in various dimension of service. Some the flexibility aspects of the banking services includes ANZ access advantage to use the money via online service and overseas with Visa debit access. The acces to the money grants a lot of freedom with unlimited transactions at the ATMs of the bank, ANZ go money and electronic fund transfer. The bank offers the flexibility to move the regular payments through assisted switching service or by taking advantage of online switching service. Switching of bank accounts Electronic accessibility and overseas acceptability of the debit and credit cards. Flexibility to change savings scheme or term deposits options. (ANZ's staunch defence of credit quality Financial Review 2015) According to Chenouard et al. (2014), on the basis of five performance objective the bank needs to considerably reduce its cost of service in terms of reducing the processing fees for its loans. The internet access fees are also on the higher side in terms of its competitors. If the bank is able to reduce its service charges related to deposits and advances in compare to other bank then it will be able increase its customer base to a larger degree (Stockport et al. 2012) According tro Mehrsai (2016), In order to increase the speed of the service the bank can implement Littles Law and calculate its impact of the service on the throughput and cycle time. The Bank is responsible for processing 48 loan orders every day and the time of arrival of new proposal is 2 hours. Then the throughput time will be calculated as 48 x 120 = 96 hours. This shows that in order to complete the processing of the 48 loan proposal, the bank needs to 96 hours. (Potter et al. 2014). Conclusion The process mapping of the various activities shown through the diagram suggests that the bank has scope of improvement in the following fields Process Improvement Proposal Advantages Telephonic answering A separate call center division Efficient telephonic query redressal Customer acceptance Non current account form processing through electronic mailing Reduction in cycle time by 22% Company acceptance Documentation by the means of electronic mailing Reduction in cycle time by 22% Reference List ANZ Access Advantage - Unlimited transactions | ANZ (2016). ANZ's staunch defence of credit quality Financial Review. (2015). ANZ's staunch defence of credit quality. Brandon-Jones, A., Piercy, N. and Slack, N., 2012. Bringing teaching to life: Exploring innovative approaches to operations management education. International Journal of Operations Production Management, 32(12), pp.1369-1374. Chenouard, N., Smal, I., De Chaumont, F., Maka, M., Sbalzarini, I.F., Gong, Y., Cardinale, J., Carthel, C., Coraluppi, S., Winter, M. and Cohen, A.R., 2014. Objective comparison of particle tracking methods. Nature methods, 11(3), p.281. Davis, R., Tao, L., Scarlata, C., Tan, E.C.D., Ross, J., Lukas, J. and Sexton, D., 2015. Process Design and Economics for the Conversion of Lignocellulosic Biomass to Hydrocarbons: Dilute-Acid and Enzymatic. Elgazzar, S.H., Tipi, N.S., Hubbard, N.J. and Leach, D.Z., 2012. Linking supply chain processes performance to a companys financial strategic objectives. European Journal of Operational Research, 223(1), pp.276-289. Ghattas, J., Soffer, P. and Peleg, M., 2014. Improving business process decision making based on past experience. Decision Support Systems, 59, pp.93-107. In.finance.yahoo.com. (2016). ANZ.AX Profile | ANZ BANK FPO Stock - Yahoo! India Finance. [online] Available at: https://in.finance.yahoo.com/q/pr?s=ANZ.AX [Accessed 7 Jun. 2016]. Mehrsai, A., Karimi, H.R., Thoben, K.D. and Scholz-Reiter, B., 2016. Pilot Prototype of Autonomous Pallets and Employing Littles Law for Routing. In Dynamics in Logistics (pp. 101-114). Springer International Publishing. Patakova, P., Linhova, M., Rychtera, M., Paulova, L. and Melzoch, K., 2013. Novel and neglected issues of acetonebutanolethanol (ABE) fermentation by clostridia: Clostridium metabolic diversity, tools for process mapping and continuous fermentation systems. Biotechnology advances, 31(1), pp.58-67. Potter, A.T., Towill, D.R. and Gosling, J., 2014. On the empirical applications of Little's Law in Operations Management. Schumacher, C., 2015. Material Provisioning Concept for a Repair Business in Aviation. Stockport, G.J., Godley, M., Guagliado, D., Leung, O., Mercer, B., Varma, G. and Wong, S., 2012. ANZ Bank: Building a strategy for Asia. South Asian Journal of Business and Management Cases, 1(1), pp.31-41. Thursky, K., Haeusler, G., Teh, B., Comodo, D., Dean, N., Brown, C., Willis, J., Morris, K., Lingaratnam, S., Slavin, M. and Worth, L., 2014. Using process mapping to identify barriers to effective management of sepsis in a cancer hospital: lessons for successful implementation of a whole hospital pathway. Critical Care, 18(Suppl 2), p.P53. Windisch, J., Rser, D., Mola-Yudego, B., Sikanen, L. and Asikainen, A., 2013. Business process mapping and discrete-event simulation of two forest biomass supply chains. Biomass and Bioenergy, 56, pp.370-381.